service-desk

Modern Jira REST API client for JavaScript & TypeScript — Jira Cloud API v2/v3, Agile & Service Desk. Type-safe, tree-shakable, works in Node.js and browsers (ESM/CJS).

The ergonomic ticketing tool for managing your Help Desk.

Open-source self-hosted MSP platform — IT documentation + native PSA / service desk + workflow engine. Tickets, projects, contracts, quotes, invoices, vault, KB, distributors, AI assist, customer portal. Django 6 + MariaDB.

Simple, Lightweight, Databaseless Service Desk for Small MSPs and Home Labbers

All things Atlassian and Kubernetes

Autonomous IT service desk built entirely on Microsoft 365 — Copilot Studio, Power Automate, and SharePoint. Ticket → triage → approve → execute, no per-seat SaaS fees. Microsoft Agent Academy Hackathon winner.

Filament plugin for complete service desk management — Admin, Agent, and User panels for tickets, SLA, and customer support.

Know exactly what to press or say to get a human operator

Prism is a {code} macro plugin for Atlassian Jira

ServiceDesk starter kit built on Laravel 13.x and Filament 5.x for service desk and helpdesk applications.

AI-powered solution to predict SLA breaches, prioritize support tickets, and enhance JIRA workflow efficiency using machine learning.

A complete, headless Service Desk package for Laravel featuring ticket management, SLA tracking, knowledge base, service catalog with approval workflows, and multi-channel email integration.

Low-code platform for managing business processes, documents, and tasks

To build an AI-based classifier model to assign the tickets to right functional groups by analyzing the given description

Chrome extension that adds a slash command palette, Ticket 360, and data tools inside HaloITSM and HaloPSA. Source-available. Built for admins and power users.

Open-source, self-hostable AI service desk - email becomes tickets, AI drafts replies and works them with real tools, humans approve anything risky. BYOK, SSO, MCP.

Kiosk for student device support in Ruby

Hands-on IT service management and asset administration homelab using GLPI, Ubuntu Server, Active Directory, VMware Workstation, and realistic help desk ticket scenarios.

GLPI 11 plugin: AI ticket analysis via AnythingLLM (RAG, attachment OCR, optional read-only GLPI MCP), running on local models

Open-source help desk for client requests, time tracking, and clear client reports. Self-hosted, AGPL-3.0.