DeepCSAT: A Machine Learning and Deep Learning project to predict E-commerce Customer Satisfaction (CSAT) scores using customer support data, NLP preprocessing, TF-IDF vectorization, SMOTE, and ANN models. Completed during my Data Science Internship at Labmentix.
python data-science machine-learning deep-learning neural-network tensorflow scikit-learn tfidf-vectorizer ann-model csat-prediction
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Updated
Mar 16, 2026 - Jupyter Notebook