Information Technology Professional focused on IT Support, Service Desk, Technical Support, endpoint troubleshooting, Microsoft 365 / Entra ID administration, Linux fundamentals, and technical documentation.

I build hands-on portfolio projects that document how support environments are configured, administered, validated, and maintained. My current work focuses on Microsoft 365 / Entra ID administration, role-based access, ITSM ticket workflows, structured troubleshooting runbooks, Linux command-line practice, and clear technical handoff documentation.

• Microsoft 365 & Identity Administration: Microsoft 365 admin center, Microsoft Entra ID, tenant/domain readiness, user provisioning, external contacts, B2B guest users, Microsoft 365 groups, licensing review, service health, Microsoft 365 Backup readiness, Microsoft Graph PowerShell, CSV-based bulk provisioning, role-based access, administrative units, scoped delegation, Purview role groups, and PIM-style eligible access workflows.
• Windows Server & Hybrid Identity: Windows Server AD DS and DNS, Active Directory user and OU preparation, IDFix directory cleanup, Microsoft Entra Connect Sync, Microsoft Entra Cloud Sync, Password Hash Synchronization, synchronization scoping, synchronized identity verification, and Connect Health troubleshooting.
• Service Desk & ITSM Operations: Jira Service Management configuration, request intake, ticket triage, JQL-based queues, SLA tracking, escalation paths, and support workflow documentation.
• Endpoint & User Support: Windows 10/11 troubleshooting, account access issues, printer/peripheral support, mobile device support, endpoint maintenance, and user-facing technical communication.
• Linux, Networking & Cloud Fundamentals: Ubuntu/Linux command line, Bash basics, SSH, permissions, file handling, TCP/IP, DNS/DHCP, Wi-Fi/Ethernet troubleshooting, VPN support concepts, and AWS Cloud Practitioner-level cloud fundamentals.
• Technical Documentation: Incident reports, troubleshooting runbooks, root-cause analysis notes, Markdown documentation, and Git/GitHub portfolio maintenance.

Hands-on Microsoft 365 and Microsoft Entra ID administration portfolio documenting tenant readiness, identity administration, external collaboration, group management, licensing review, service health, Microsoft Graph PowerShell administration, role-based access, hybrid identity synchronization, and Connect Health troubleshooting.

Relevant skills: Microsoft 365 admin center, Microsoft Entra ID, Azure portal, Windows Server AD DS, DNS, tenant/domain readiness, user lifecycle administration, external contacts, B2B guest users, Microsoft 365 groups, licensing review, Microsoft Graph PowerShell, CSV-based bulk provisioning, role assignment, administrative units, scoped User Administrator delegation, Purview role groups, PIM concepts, IDFix, Microsoft Entra Connect Sync, Microsoft Entra Cloud Sync, Password Hash Synchronization, OU and distinguished-name scoping, synchronized identity verification, Connect Health, PowerShell health checks, least-privilege administration, and cross-portal validation.

Jira Service Management repository documenting the complete ticket lifecycle, including customer intake, incident triage, JQL-based queue management, SLA tracking, escalation paths, and resolution workflow documentation.

Relevant skills: Jira Service Management, ITSM workflows, request intake, incident triage, JQL-based queues, SLA tracking, escalation paths, ticket lifecycle management, service desk operations, workflow documentation.

Knowledge base containing standardized troubleshooting runbooks and incident-style documentation for Windows, networking, mobile device support, endpoint protection, hardware/peripheral support, and Hyper-V compatibility scenarios.

Relevant skills: Windows troubleshooting, non-destructive triage, root-cause analysis, endpoint support, connectivity troubleshooting, user support documentation, technical handoffs.

Linux command-line documentation focused on shell navigation, SSH, file permissions, file searching, text processing, secure file handling, and foundational security concepts using Ubuntu in WSL and Hyper-V lab environments.

Relevant skills: Linux, Bash, SSH, file permissions, command-line troubleshooting, text processing, secure file handling, documentation.

• AWS Certified Cloud Practitioner
• LPI Linux Essentials
• NDG Linux Essentials

I am currently pursuing roles including:

• IT Support Technician
• Help Desk Analyst
• Service Desk Analyst
• Technical Support Analyst
• Desktop / End-User Support Technician
• Junior Systems Support Technician
• Junior Network Support Technician
• Junior Systems Administrator
• Entry-level NOC / infrastructure support roles where troubleshooting and escalation support are central

My focus is IT Support, Service Desk, Microsoft 365 administration, endpoint troubleshooting, and technical documentation. Longer term, I plan to grow toward cloud infrastructure, network operations, and security operations after gaining more production support experience.