TracSupport

Trac Support

Like in most ​open source projects , "free" Trac support is available primarily through the community itself, mainly through the ​mailing list and the ​project wiki . The latter is the authoritative source for the TracGuide (administrator and user guides for Trac).

There is also an ​IRC channel , where people might be able to help out. Much of the 'live' development discussions also happen there.

Before you start a new support query, make sure you've done the appropriate searching:

• in the project's ​FAQ
• in past messages to the ​Trac Users Mailing List
• in the Trac ticket system, using either a ​full search or a ​ticket query .

Please don't create a ticket in trac.egdewall.org for asking a support question about Trac. Only use it when you face a real and new bug in Trac, and do so only after having read the ​NewTicketGuidelines . The more a bug report or enhancement request complies with those guidelines, the higher the chances are that it will be fixed or implemented promptly!

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See also: ​MailingList , ​TracTroubleshooting , ​CommercialServices