Feature Request
Is your feature request related to a problem or unsupported use case? Please describe.
Currently, users cannot exercise their right of withdrawal directly from the interface, as required by Decree No. 2026-3. Users must manually download a PDF form, which is no longer compliant. Additionally, the withdrawal deadline is not visible, which can be misleading.
Describe the solution you'd like
1. Button display rules and deadline
has_waived_withdrawal_right |
Trainings (credentials) |
Certificates |
| True (✅ checked) |
Do not display |
Display (hidden after expiration or use) |
| False (❌ unchecked) |
Display (hidden after expiration or use) |
Display (hidden after expiration or use) |
Important notes:
- The withdrawal period (approx. 16 days to match 14 business days) is calculated on Joanie's side (payment_schedule.py).
- The button is hidden after expiration or after the user has requested withdrawal.
- For batch orders, the withdrawal button is never displayed.
Location:
Button label:
- Credentials: "Withdraw"
- Certificates: "I wish to withdraw"
Withdrawal deadline display:
-
Credentials:
You can cancel your contract until [date] at [time].
-
Certificates:
If you have not yet accessed the exam, you can exercise your right of withdrawal until [date] at [time].
💡 The above labels can be modified/refined.
2. Confirmation modal
Content:
-
Pre-filled information:
- First name, last name, email (editable via Keycloak)
- Title and reference of the training program/course with certificate
- Order reference
-
Actions:
- Primary button: "I confirm my withdrawal request"
- Secondary link: "Please update your account" (redirects to the user profile in Keycloak)
-
Behavior:
- Opens when clicking the button
- After confirmation: "Your request has been successfully recorded. A confirmation email has been sent."
Mockup for inspiration:
3. Error handling
Messages to include:
- Expired deadline: "The withdrawal period for this order has expired."
- Error: "An error occurred. Please try again or contact support."
Discovery, Documentation, Adoption, Migration Strategy
Display of cancelled orders by users: if cancelled orders due to retraction have a distinct status, this status should be visible in the unfiltered list of contracts in Richie. This will allow organizations to easily track and identify cancelled orders.
Feature Request
Is your feature request related to a problem or unsupported use case? Please describe.
Currently, users cannot exercise their right of withdrawal directly from the interface, as required by Decree No. 2026-3. Users must manually download a PDF form, which is no longer compliant. Additionally, the withdrawal deadline is not visible, which can be misleading.
Describe the solution you'd like
1. Button display rules and deadline
has_waived_withdrawal_rightImportant notes:
Location:
Credentials: In the order details (
/dashboard/courses/orders/{id}).Certificates: On the dashboard (
/dashboard/courses).Button label:
Withdrawal deadline display:
Credentials:
You can cancel your contract until [date] at [time].
Certificates:
If you have not yet accessed the exam, you can exercise your right of withdrawal until [date] at [time].
💡 The above labels can be modified/refined.
2. Confirmation modal
Content:
Pre-filled information:
Actions:
Behavior:
Mockup for inspiration:
3. Error handling
Messages to include:
Discovery, Documentation, Adoption, Migration Strategy
Display of cancelled orders by users: if cancelled orders due to retraction have a distinct status, this status should be visible in the unfiltered list of contracts in Richie. This will allow organizations to easily track and identify cancelled orders.