Conflicts resolving 2 problems: 1. conflicts not shown 2. manually resolving conflicts crashes Nextcloud

[nadine-brinkmann]

⚠️ Before submitting, please verify the following: ⚠️

• This is a bug, not a question or a configuration issue.
• This issue is not already reported on Github (I have searched for it).
• Nextcloud Server and Desktop Client are up to date. See Server Maintenance and Release Schedule and Desktop Releases for supported versions.
• I agree to follow Nextcloud's Code of Conduct

Bug description

There are already enough bug reports here about the new version not syncing correctly. I am also having this. By disconnecting my server and reconnecting it, I was able to get the sync working ONCE. Of course, it had to resync everything after the disconnect.
Afterwards, I had a yellow message in the settings window underneath my connection which said something like "There were sync conflicts. Please click here to resolve." This was expected because I had changed files.

Problem 1:
Clicking on the conficts message did not show the conflicts. Instead, it only showed the sync log (which was thousands of files long because of the resync). Since there is no option to filter it on anything, there was no way of finding the conflicts manually in this huge list! (I think the problems and conflicts messages should be pinned to the top in the log.)

So I used file search outside Nextcloud to find files with "conflicted copy" in their name. Right-clicking on these files gave me a "Resolve conflict" context menu entry. When I clicked it, the "Resolve conflict" window came up.
Problem 2:
And when I selected the version which I want to keep, it deleted the other one AND crashed Nextcloud (force quit).

Upon restart, I am back to Nextcloud not syncing at all (same as existing bug reports). So I will stop trying now and wait for a fix.

Steps to reproduce

1. Disconnect, change some files, then resync
2. click on the "conflicts found" message after successful sync --> conflicts not visible in huge list
3. Find a conflicted file manually.
4. Right click on it, and in the Nextcloud context menu, click on "Resolve conflict". Choose to keep the conflicted (local) copy.
5. The other file gets deleted and Nextcloud force quits.

Expected behavior

1. The problems and conflicts messages should be pinned to the top in the log.)
2. Nextcould should not force quit when resolving conflicts via the option in the context menu.

Which files are affected by this bug

don't know, wasn't shown -

Operating system

Windows

Which version of the operating system you are running.

Win 11

Installation method

Other

Nextcloud Server version

33.0.6

Nextcloud Desktop Client version

34.0.0

Did this occur after an update or on a clean installation?

Major version update (i.e. 4.0.0 → 33.0.0)

Are you using the Nextcloud Server Encryption module?

Yes

Are you using an external user-backend?

• Default internal user-backend
• LDAP or Active Directory
• SSO - SAML
• Other

Nextcloud Server logs

Additional info

No response

[camilasan]

hello @nadine-brinkmann, about syncing, the about to be release 3.14.1 should solved the issue.
about the conflicts, we still need to confirm your report.
thanks!

[camilasan]

I was able to confirm your report and I will work on a fix.

[camilasan]

Clicking on the conficts message did not show the conflicts. Instead, it only showed the sync log (which was thousands of files long because of the resync). Since there is no option to filter it on anything, there was no way of finding the conflicts manually in this huge list! (I think the problems and conflicts messages should be pinned to the top in the log.)

The conflict it is pinned at the top.

However, I think when the activity list shows up it doesn't scroll to the top automatically.

And when I selected the version which I want to keep, it deleted the other one AND crashed Nextcloud (force quit).

I was able to reproduce this.

• click on the "conflicts found" message after successful sync --> conflicts not visible in huge list

• Find a conflicted file manually.

When I access the conflict resolution window via the activity list, it doesn't crash.
On macOS the conflict dialog does not pop up.

We will work on a fix for the parts we reproduced.

[Rello]

for the activity list to be scrolled to the top: #10533

[nadine-brinkmann]

for the activity list to be scrolled to the top: #10533

Yes, but my bug report was not about the tray.

[camilasan]

Yes, but my bug report was not about the tray.

could you share a screenshot of what you are seeing?

[nicokaiser]

From time to time (every few hours, especially when working with Federation) the client seems to get out of sync with the server. Some empty folders are duplicated on the client (e.g. as "New Folder 2") which are not on the server (and which are empty on the client). When trying to delete the empty folders, the app assumes a conflict.

Upon clicking the "Resolve" button, the Activity window opens and tells "Some files cannot be synchronized". But there is

• No way to see which files are affected (the activity list is the server's activity list, and thus useless in this case)
• No way to resolve the conflict or restart the synchronization

Only resetting the FileProvider domain helps – until the next conflict.