Hi Daniel,
Thanks for building this useful tech support chatbot template, I'm planning to try it out in my own environment, but would like to narrow down the chatbot's range of responses to only topics relevant to our school. I would like to avoid having our students (esp. our intrepid middle-schoolers) ask the chatbot non-IT-support related questions and get unwanted/undesirable responses from the chatbot! I noted that your Readme did not cover how to implement the 'knowledgebase' spreadsheet that is tucked into the code's custom variables.
If possible, I'd like to make it so that if the chatbot cannot find a solution in the internal KB to simply create a ticket for the Tech Support team with the user's chat conversation - it should not try to figure out its own solution from the Internet.
Thank you!
Hi Daniel,
Thanks for building this useful tech support chatbot template, I'm planning to try it out in my own environment, but would like to narrow down the chatbot's range of responses to only topics relevant to our school. I would like to avoid having our students (esp. our intrepid middle-schoolers) ask the chatbot non-IT-support related questions and get unwanted/undesirable responses from the chatbot! I noted that your Readme did not cover how to implement the 'knowledgebase' spreadsheet that is tucked into the code's custom variables.
If possible, I'd like to make it so that if the chatbot cannot find a solution in the internal KB to simply create a ticket for the Tech Support team with the user's chat conversation - it should not try to figure out its own solution from the Internet.
Thank you!